Sage is a business accounting software that you can use to organize and monitor your finances and perform a variety of accounting tasks using smart cloud-based apps. Since Sage uses the private financial information of businesses and stores confidential bank details the software is protected by enhanced security settings. The login password is one of the most basic security features in Sage. Security errors on Sage are quite serious as you could lose important data that could disrupt your finances. If you ever encounter any unauthorized or suspicious activity on your Sage account you should call the Sage customer service number and consult an expert. It also helps to learn how you can troubleshoot security errors on your own so that you can keep your Sage account secure. This blog will give you an insight into a common password error in Sage and how to respond when Sage is not accepting the correct password.
Reasons why Sage not Accepting Correct Password
For security reasons, Sages users are required to enter their username and password whenever they want to use the software. However, sometimes you may see that Sage does not allow you to log in even if you enter the correct password. You may see the following message, “The username or password you entered is not correct. or Sage not accepting the correct password.”
Here are some reasons why Sage may display this sort of password error:
- The software develops an error related to the password encryption
- The data you stored is from a later version of Sage
- The Microsoft .NET Framework 3.5 is not enabled on your computer
- The Sage setup. the data file is damaged or corrupted
- It is possible CCleaner was used to clear the registry for Sage 50 v23.2
Solutions to fix Sage not accepting correct password
These are some basic solutions you can try whenever you find it difficult to access your Sage account because of an error related to your password:
Solution 1: Recover Sage 50 Accounts Password
Use the instructions below to reset your Sage password:
Step 1: Open Sage and go to the home page
Step 2: Click ‘Sage Drive’ and open the Drive Management Centre
Step 3: Select ‘Forgot Password’ and enter your email ID registered
Step 4: Sign in to your registered email and follow the instructions given in the Sage email.
You can also ask the administrator to directly reset the password for your account.
Solution 2: Use Demonstration Data to create a New User with a Password
Step 1: Open the company window and select Demonstration data
Step 2: Enter the required details and login as Manager
Step 3: Open Settings and go to the Access Rights
Step 4: Click ‘New’ then ‘Test’ and enter a Username and Password
Step 5: Log out of the manager account and log in using the new username and password you created.
If the Sage password persists then you should call the Sage technical support number and reach out to an expert who will be able to guide you through more advanced troubleshooting solutions.